In light of the recent final report of the Financial Services Royal Commission, there’s been a lot of really positive and supportive commentary about mortgage brokers and the value that they bring to Australian home owners. Much of the commentary has focused on the obvious benefits that brokers provide, namely choice, convenience and critically, fostering and driving healthy competition between lenders. However there’s a subtle point that sometimes gets missed, it’s the most important problem that brokers solve for their customers. It can be described in one word: Complexity The general view is that brokers deal in rate, flexibility and convenience but the most valuable aspect of a broker’s